In the event that you have ever had a cloud web hosting account in the past or you've dealt with any other online service, you are probably aware from your personal experience that for a lot of things it's better to speak with a live person on the phone than to exchange support tickets or emails. If you'd like to learn more about a particular service before you decide to purchase it or when something small-scale should be done, for example, it is really easier and a lot faster to do it in real time. When you can seek the advice of representatives by phone, it's also very likely that you are working with an actual hosting supplier, not just a reseller. The level of support that you can get on the telephone may differ between different suppliers - from very general matters to expert tech support. Usually the majority of suppliers offer pre-sales assistance and first level telephone support, while more complicated technical issues are resolved through e-mail and tickets.
Phone Support in Cloud Web Hosting
We believe that having the option to talk to a live representative is rather important, for that reason we have 3 support lines around the globe (UK, USA and Australia) and you have the option to reach us over the phone for 14 hours every day. If you consider acquiring one of our cloud web hosting, for instance, you'll be able to give us a call and learn more about our services before placing your order so as to be sure that we do cover all system requirements for your websites. After the order, you will be able to contact us about any sales or billing problems you may have, or get any type of general or basic tech information you need. We have aimed to find the balance between phone and ticket support, so for solely technical matters you'll have to use the ticketing system, that will make it easier to monitor the communication together with any new developments in the resolution of an issue.