If you ever have any enquiries relating to the hosting service or you face a problem with your sites, you’ll need to touch base with the web hosting company’s tech support team. It may not make a difference how promptly they’ll respond if you have an inquiry of a generic nature, but a problem like an ill-applied script update, for instance, may result in your website becoming damaged or unreachable on the World Wide Web. And the longer you wait for the support team to assist you, the longer the website will be offline. In case you offer services or goods online, any outage will undesirably affect your site and you can lose current or prospective clients. Lots of hosting providers, particularly resellers, reply to e-mails and trouble tickets within twenty four hours, but in the online space that is much too long, as customers will hardly ever return to a site that isn’t working properly for a long time period.

One-Hour Response Guarantee in Cloud Web Hosting

Our cloud web hosting include a sixty-minute response guarantee, so regardless of what enquiry or problem you may have, we will always be there to assist you. As it is, it rarely takes more than half an hour to get a problem sorted out or an enquiry answered, and this is valid for both technical and pre-sales matters. Our customer support team members are available 24-7, even on weekends and legal holidays, which implies that you’ll get instant assistance whenever you need it. We understand how valuable time can be, so by the time we answer your email or ticket, we will have enquired into the matter and, if we haven’t discovered a solution, we’ll supply you with more info about what you need to do on your end, when the circumstances demand this. With our support service, you can rest assured that there will be somebody to lend you a helping hand straight away, no matter what time of day or night it is.