Live Chat Support

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A live chat is among the channels of communication provided by some hosting companies as part of their support service. Depending on the provider, the chat is used for pre-sales, billing and/or tech support. This way of communication is quicker in comparison to a support ticket and it will make it less likely to misspell or misunderstand a word compared to a call with a representative. In addition, when the problem that you have needs some time to be examined and resolved, you're able to do something different at the same time instead of just waiting, like you would have to do if you call. Also, you can use a live chat support service free of cost as long as you have Internet access even if your web hosting provider is based in a different country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Web Hosting

As we acknowledge the fact that a great number of troubles are easily resolved when you speak to a live person, we offer a live chat service for all our potential and active customers. The chat is accessible every single day and our support agents will assist you with a variety of questions and situations. In case you aren't our customer yet, you are able to find out more about our cloud web hosting packages and the web hosting environment in general in order to make sure that your web sites will operate effectively on our servers. In case you already have an account and you've got some questions or you experience any kind of issues with any of our solutions, you will be able to join us on our live chat and we can provide the needed info or assist you to troubleshoot the issue. You'll have to open a support ticket for some troubles which require more time or the help of a sysadmin, still for a lot of common problems you will get help on the spot.