Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we use for our cloud web hosting is not separate from the web hosting account. It is an essential part of our fully featured Hepsia Control Panel and you’ll be able to access it whenever you like with just a couple of clicks, without the need to leave your account. The ticketing system offers a quick-search box, so you can track down de facto any ticket that you have already posted, if needed. Besides, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to tackle a specific issue even before you open a ticket. The response time is maximum 1 hour, which suggests that you can get quick assistance whenever you need one and if our customer care team advises you to do something within your hosting account, you can do it instantaneously without the need to sign out of the Control Panel.