There are a handful of ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a ticketing system. This is the easiest medium of communication for several reasons. In the event that no customer support staff member is free at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will always be received. Furthermore, you can copy and paste large pieces of info without having to worry about misprints, and if a particular problem needs more time to be solved or a number of responses need to be exchanged, all the information will be in the very same place, so either party can always see the comments left by the other one. The negative aspect of using tickets to get in touch with your hosting provider is that they’re often separate from the web hosting platform, which means that if you need to supply information or to adhere to guidelines, you will have to use no less than 2 different interfaces and this number can grow if you want to manage multiple domains. Additionally, lots of hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we use for our cloud web hosting is not separate from the web hosting account. It is an essential part of our fully featured Hepsia Control Panel and you’ll be able to access it whenever you like with just a couple of clicks, without the need to leave your account. The ticketing system offers a quick-search box, so you can track down de facto any ticket that you have already posted, if needed. Besides, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to tackle a specific issue even before you open a ticket. The response time is maximum 1 hour, which suggests that you can get quick assistance whenever you need one and if our customer care team advises you to do something within your hosting account, you can do it instantaneously without the need to sign out of the Control Panel.