Customer Support

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Being able to communicate with your cloud web hosting company whenever you have any sort of questions or encounter any problems is very important and how fast they'll answer back and react is often crucial, especially if your website is business-oriented, as more downtime could mean losing potential customers. The support solutions are, in addition a way to recognize genuine providers from resellers. The latter in most cases answer only to email messages or support tickets and you may need to wait for a whole day or more to receive a reply. If your trouble needs a few replies, you could end up losing days so as to have a basic problem resolved. When you use a genuine and trustworthy hosting supplier, you will be able to get in touch with the support team at any moment and receive a prompt response whatever the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Web Hosting

We offer 24/7 customer, billing and technical support for our cloud web hosting. Even if you aren't our customer yet and you have some questions, we can assist you without delay and provide the necessary information, to give you the choice to make the very best decision when you purchase your new hosting account. We are available at any moment, including holidays and weekends, and we provide you with multiple options for communication to get in touch with us - phone, live chat, emails and support tickets. For your benefit, we now have a couple of telephone numbers globally, thus you are able to call the one that is closer to you. The maximum response time for the e-mail messages and the tickets is 1 hour. The typical response time is around 15-20 minutes, which means that you can forget all about waiting for days and nights to receive support for any kind of task or issue, regardless of its difficulty.

24/7 Customer Support in Dedicated Servers

When you get a dedicated server through our company, you are able to get in touch with us anytime using a number of channels and the maximum time that you'll have to wait for a reply is approximately one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it is a holiday or a weekend and we can help you with anything related to the apps which are pre-installed on the server. To get in touch with us about a technical issue, you'll be able to open a support ticket via the Help section of your billing Control Panel or you could send us an email. In case you have any kind of general questions or you would like to know more about our services before you order, you may also use our live chat or you could call one of the local numbers that we have in several countries around the world. In case you need support for third-party software that you are unable to set up or run effectively, you can add the Managed Services upgrade to your current plan and our sysadmins will assist you.